FAQs

A security deposit of a minimum amount of £100.00 to a maximum amount of £300.00 is required as a safeguard against extra cleaning, damage or breakage in respect of the contents, and general condition of the Property. Towards the end of the guest stay Self Cater Cornwall will pre-authorise the card used for the final balance of the holiday for the appropriate security deposit required. Should this deposit be required the monies shall be held by the Agent until such a time (up to 7 days after completion of the Holiday) as the Agent or Owner has inspected the Property. If the security deposit is not required Self Cater Cornwall will release the full amount of the security deposit back to the card within seven days of the guest stay. This procedure will cover weekly bookings and short stays. It is your responsibility to check the equipment in the property when you arrive and notify the housekeeper or any anomalies to prevent any confusion once you have left.

We ask our owners to provide information of local shops, restaurants, attractions and emergency numbers.

The normal changeover day is indicated on the property page of the website. These can sometimes be altered out of summer season or for short breaks, please ask if you are unsure.

Unless stated otherwise on your booking confirmation, the standard earliest arrival time is 4.00pm with a standard latest departure time of 10.00am due to the new cleaning protocol due to the current pandemic.

This information is provided upon receipt of your final balance (or the whole cost of the holiday if booking within 4 weeks of arrival) including the post code for SAT NAV purposes. There is also a Google map location of each property on the property page.

Each property is for the use of your party only and the numbers in the property may not exceed those stated in the property details or on the booking form, at any time. It is not acceptable to have friends who are staying nearby visiting every day to use the facilities at the property nor anyone to stay over night. Please check with the property owner first if you are unclear.

Upon receipt of your final balance (or the whole cost of the holiday if booking within 4 weeks of arrival) we will send you a confirmation email with details of how to obtain the keys to the property together with contact information of the housekeeper and numbers to call in the event of an emergency.

All our properties include bed linen and bath towels unless otherwise stated on the property page.

All properties include either electric or gas heating unless specifically advised to the contrary in the property description.

All gas, electricity and water costs are included in the booking price, unless specifically advised to the contrary in the property description and booking confirmation.

These accessories will usually be listed against each property as being available on request free of charge, or if there is a charge this will appear on the booking form. If you are unsure please ask when making a booking.

Details of the person to contact are on the booking confirmation sent out to you upon receipt of your final balance. Please contact this person in the first instance.

Details of parking are on each property page.

We advise that all guests take out suitable insurance against cancellation of the holiday. Full details of the cancellation policy provided by XCover are available on our website.

Yes, at our pet friendly properties. A number of our properties are pleased to accept your pets. A charge for bringing your pet will be made at the time of booking to cover the additional cleaning cost of having a dog in the property. We ask that you do not let your dogs sit on the furniture or enter the bedrooms and ensure that you clear up after your dog at all times.

If you have any special requirements such as mobility issues, please talk to our booking team who will be pleased to help you.