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FAQs

What is a Security Bond?
A Security Bond is required for the majority of our properties. This bond is to cover any losses, breakages or damage that occurs during your stay and any additional cleaning costs that may be incurred by the owner, as a result of your stay. This will be returned to you shortly after your stay if everything is left in order. It is your responsibility to check the equipment in the property when you arrive and notify the housekeeper or any anomalies to prevent any confusion once you have left.

What information is provided during my holiday?
We ask our owners to provide information of local shops, restaurants, attractions and emergency numbers.

What are changeover days?
The normal changeover day is indicated on the property page of the website. These can sometimes be altered out of summer season or for short breaks, please ask if you are unsure.

What are the arrival and departure times?
Unless stated otherwise on your booking confirmation, the standard earliest arrival time is 4.00pm with a standard latest departure time of 10.00am.

How do I get directions to the property?
This information is provided upon receipt of your final balance (or the whole cost of the holiday if booking within 4 weeks of arrival) including the post code for SAT NAV purposes. There is also a Google map location of each property on the property page.

Can I invite friends to the property?
Each property is for the use of your party only and the numbers in the property may not exceed those stated in the property details or on the booking form, at any time. It is not acceptable to have friends who are staying nearby visiting every day to use the facilities at the property nor anyone to stay over night. Please check with the property owner first if you are unclear.

How do we collect the keys to the property?
Upon receipt of your final balance (or the whole cost of the holiday if booking within 4 weeks of arrival) we will send you a confirmation letter or email with details of how to obtain the keys to the property together with contact information of the housekeeper and numbers to call in the event of an emergency.

Are bed linen and towels included?
All our properties include bed linen and bath towels unless otherwise stated on the property page.

Do all properties have heating?
All properties include either electric or gas heating unless specifically advised to the contrary in the property description.

Are utilities included in the cost?
All gas, electricity and water costs are included in the booking price, unless specifically advised to the contrary in the property description and booking confirmation.

Do you supply travel cots and/or highchairs?
These accessories will usually be listed against each property as being available on request free of charge, or if there is a charge this will appear on the booking form. If you are unsure please ask when making a booking.

What do I do if I encounter any problems during my stay?
Details of the person to contact are on the booking confirmation sent out to you upon receipt of your final balance. Please contact this person in the first instance.

What about parking at the property?
Details of parking are on each property page.

What happens if I need to cancel my holiday?
We advise that all guests take out suitable insurance against cancellation of the holiday. Full details of the cancellation policy are available on our website.

Are pets welcome?
Yes, at our pet friendly properties. A number of our properties are pleased to accept your pets. A charge for bringing your pet will be made at the time of booking to cover the additional cleaning cost of having a dog in the property. We ask that you do not let your dogs sit on the furniture or enter the bedrooms and ensure that you clear up after your dog at all times.

What if I have special requirements?
If you have any special requirements such as mobility issues, please talk to our booking team who will be pleased to help you.

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